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Help & FAQ

Contact Us

5225 Canyon Crest Drive Suite 30A
Riverside, CA 92507

 

Phone: (951) 787-7807

Email: info@cellardoorbookstore.com

COVID-19 Updates

We are currently open for:

  • online orders
  • phone orders
  • curbside pickup
  • browsing by appointment

Browse-by-appointment slots are 20 minutes. Call or email ahead of time to sign up for an appointment and receive confirmation of your appointment by Cellar Door staff. No one will be allowed inside without a properly worn mask. Children must be old enough to keep their masks on and limit touching, or be held in a parent's arms. Only one party will be allowed in-store at one time. In the event we'll need to close the storefront again, we will continue to fill online and phone orders.

Return Policy

PLEASE NOTE: We are unable to take any returns while COVID-19 remains active. We appreciate your understanding and apologize for any inconvenience.

We are happy to exchange or give store credit for any book purchased from our store in the last 30 days as long as it has not been read or damaged.* Applies to in-store purchases; for questions about online purchases, please contact us. It is strongly recommended that you bring your original receipt. 

*Excludes special orders that we do not regularly carry (see below)

All puzzle and game sales are final. Opened puzzles and games cannot be returned.

Special Orders

We can special order books so long as they are available from a publisher or our distributor. We cannot order books that are out of print. There is no extra charge to place a special order - it's just the cost of the book(s). We also cannot 100% guarantee the arrival date of books ordered in-store; any estimates given are subject to change. When you place your order with us in-store, we will need a name and phone number. As soon as your book arrives, we will give you a call at the number provided. If the call is not answered, we will always leave a voicemail message (unless the voicemail box is full, not set up, or if there are any complications with your phone service that prevent us from leaving a message). For online orders, we will send any notifications via the contact information provided during checkout.

If you do not pick up your special order within two weeks of being notified, we will call you a second time. If you do not pick up your special order within one month of being notified, please note that your book is subject to being restocked or returned regardless of any prepaymentIf you order a book from us online and opt to pick it up from the store, please be aware that your order is also subject to being restocked or returned if it is not collected within one month from notification. 

Please note that if you have specially ordered a book that we do not regularly carry in our stock, your book may not eligible for return or exchange. 

Can I bring my pet into the store?

Please do not bring your pet in unannounced! Our store dog Nymeria tends to be territorial with other dogs, so if it is not necessary for you to bring your pet in, please refrain from doing so. If you have a service animalplease let us know before you enter so that we can crate Nya. Thank you!

Are you a merchant on Amazon?

No. Cellar Door Bookstore is a brick-and-mortar independent bookstore, and this website is the only place you can order books from us online. If you are looking for an Amazon merchant of the same name, sorry, but that isn't us. Contact Amazon directly with any queries or complaints.

You can read about our thoughts on Amazon here.

Are all of the books listed on the website books you currently carry in-store?

No. Our website uses a database from our distributor and doesn't accurately reflect what we currently have in-stock. Please give the store a call at (951) 787-7807 to check whether a book is currently in-stock.

This also means that you might see a book listed that is actually out of print and unavailable to purchase or order. Typically, if you see a "Special Order" message under the Add to Cart button, it may indicate that title is no longer in print; in this case, we recommend giving the store a call to double-check its availability before you place your order. 

Do you take used books or buy back used textbooks?

As we sell only new books, we do not take any used books, nor do we take any textbooks. Check with your local used or campus bookstore.

Do you sell textbooks?

We do not carry textbooks. In some cases, we may be able to special order a certain textbook for you, subject to availability (see Special Orders above). Should you need a novel or other non-fiction title for class (i.e. Jane Eyre or Outliers), that is what we do carry, and you can call the store during our regular business hours to check our stock. 

Do you accept donations?

We do not accept book donations. We recommend donating any books to your local shelters, schools, libraries, assisted living homes, and other organizations.